In this paper, an integrated information system is presented that offers enhanced search and retrieval capabilities to users of hetero-lingual digital audiovisual (a/v) archives. This innovative system exploits the advances in handlings a/v content and related metadata, as introduced by MPEG-4 and worked out by MPEG-7, to offer advanced services characterized by the tri-fold "semantic phrasing of the request (query)", "unified handling" and "personalized response". The proposed system is targeting the intelligent extraction of semantic information from a/v and text related data taking into account the nature of the queries that users my issue, and the context determined by user profiles.